Exchange/return policy
I/ Subjects of application.
Customers buy online at https://poddecor.vn/
II/ Return and refund policy.
1. Exchange regulations:
1.1 Content
Products at full price & up to 30% off can be exchanged for size/color or other products (if in stock), apply 1 for 1, exchange 1 time/1 order. The total value of the items you want to exchange must be equal or greater in value than the returned item. Poddecor does not refund excess money in case the new product is of lower value than the purchased product.
Products discounted over 30% or more can be exchanged for size (if in stock), 1 for 1 exchange, 1 exchange per order.
Products not eligible for exchange include: underwear, products included in promotions
Customers exchange at the store where they purchased the goods.
1.2 Conditions for exchanging products
Exchange goods within 07 days from the date the customer receives the product.
The product is in its original condition upon receipt, with tags and labels intact.
The product is not dirty, damaged, or used
Customers bring intact invoices when exchanging goods.
2. Return Regulations:
2.1 Return policy:
Customers can return the product in case of errors arising from the manufacturer and do not need to exchange for another product.
Cases of manufacturer defects include: fading/discoloration, peeling printing, seam errors.
Refund defective products via bank account.
Pantio covers 100% of return shipping costs if the product is determined to be defective.
One or several products in the order cannot be delivered to the customer, refund 1 product that cannot be delivered (applies to online purchases with prepaid payment).
Poddecor verifies errors 1 – 3 days after receiving the product and provides feedback to customers on further processing time for each specific case.
2.2 Conditions for returning products:
Return the product within 10 days of receiving the product.
3. Refund policy:
In case of prepayment, customers will be refunded when the goods received are defective due to manufacturing and the customer does not need to change to another product.
Refund time is from 03 to 05 days from when Poddecor verifies that the product has a manufacturing defect. Money is refunded to the customer’s personal account.